About Ram
I help businesses strengthen client relationships, organize their systems, and streamline the operations behind their growth.
Meet Ram
I’m Ram, a Customer Success, CRM, and Digital Operations specialist focused on helping businesses stay organized, serve their clients better, and operate more efficiently.
I bring hands-on experience managing client accounts, CRM systems, digital platforms, workflows, and day-to-day operations across different industries.
My approach is simple: understand what needs to be done, organize the systems behind it, execute consistently, and look for ways to improve.
My Mission
I help businesses build stronger client relationships, organize their systems, and streamline the operations behind their growth. My goal is to make your day-to-day processes easier to manage while creating a better experience for your customers.
Our Approach:
Listen & Understand — Learn your goals, challenges, and current workflows.
Build Structure — Organize your CRM, systems, tasks, and processes.
Execute Consistently — Keep client follow-ups, operations, and projects moving.
Optimize & Improve — Identify gaps and continuously improve your workflows.
Support Your Growth — Help you stay organized as your business grows.
The Tools I Work With
I work across the platforms businesses use to manage clients, marketing, communication, and operations.
Experience That Delivers Results
Hands-on experience supporting client relationships, CRM systems, digital operations, and lead management across multiple industries.
iHeartMEDIA
Client Success & Campaign Operations
Managed client accounts and advertising campaigns, coordinated with internal teams, handled campaign requests, and helped ensure accurate and timely delivery.
Focus Areas
Client Success • Campaign Operations • Communication
CGI Digital
Digital Operations & Client Success
Managed digital platforms, CRM requests, client workflows, and operational tasks while keeping projects organized and moving forward.
Focus Areas
CRM • Digital Operations • Client Management
Healthcare
• Confidential Client •
Patient Journey & Lead Conversion
Managed inquiries, follow-ups, scheduling, and CRM processes to improve response times and create a better customer experience.
Focus Areas
Lead Management • Follow-Up • Customer Experiencent
How I help Business
I bring structure to daily operations, improve client communication, and streamline processes so business can save time, stay organized, and focus on growth.
Client Focused
Process Driven
Results Oriented
Reliable Support
iHeartMedia
Client Success & Campaign Operations
Supporting campaign execution, client communication, and day-to-day digital operations
I supported iHeartMedia’s campaign and client operations by managing requests, coordinating with internal teams, tracking campaign details, and helping ensure accurate and timely delivery.
Focus Areas:
- Client Success
- Campaign Operations
- Internal Coordination
- Campaign Tracking
- Communication
- Digital Operations
THE CHALLENGE
Managing multiple campaign requests requires strong organization, attention to detail, and consistent communication. With different campaigns, deadlines, creative assets, and internal teams involved, keeping everything aligned is essential for accurate and timely delivery.
KEY OPERATIONAL PRIORITIES
01 — Keep Requests Organized
Track incoming campaign instructions and required changes.
02 — Coordinate Teams
Make sure campaign requirements reached the appropriate internal teams.
03 — Maintain Accuracy
Review campaign details, dates, assets, and instructions carefully.
04 — Stay on Schedule
Track campaign timelines, rotations, changes, and deadlines.
MY ROLE
Client Success & Campaign Operations Support
I supported iHeartMedia’s campaign and client operations by managing requests, coordinating with internal teams, tracking campaign details, and helping ensure accurate and timely delivery.
Managing multiple campaign requests requires strong organization, attention to detail, and consistent communication. With different campaigns, deadlines, creative assets, and internal teams involved, keeping everything aligned is essential for accurate and timely delivery.
Campaign Requests
Reviewed and processed incoming campaign instructions and updates.
Client Support
Supported campaign-related requests, questions, and follow-ups.
Internal Coordination
Communicated campaign requirements to the appropriate teams.
Campaign Tracking
Tracked campaign dates, rotations, changes, and delivery requirements.
Creative Updates
Coordinated updated audio and other campaign assets.
Quality Control
Reviewed details to help ensure accurate implementation.
HOW I WORKED
Review
Understand the request, campaign details, dates, and required changes.
Verify
Check the information carefully and clarify anything that needs additional information.
Coordinate
Communicate the request to the appropriate internal teams and ensure requirements are clear.
Track
Monitor the request through completion and follow up when necessary.
Confirm
Verify that the requested change or campaign task was completed correctly.
EXAMPLES OF CAMPAIGN OPERATIONS
Commercial Updates
Replacing existing commercials with updated spots according to campaign instructions.
Rotation Instructions
Managing requests regarding equal rotation and campaign scheduling.
Campaign Dates
Tracking campaign start dates, end dates, and requested changes.
Audio & Creative Assets
Coordinating updated audio files and ensuring the correct creative was associated with the campaign.
Tracking Requirements
Following up on tracking tags and confirming implementation requirements.
Internal Communication
Communicating changes clearly and following requests through completion.
TOOLS & SYSTEMS USED
Campaign & Traffic Systems
Managed campaign scheduling, rotations, updates, and delivery requirements.
Email & Communication
Handled campaign requests, follow-ups, updates, and internal communication.
Microsoft 365
Used for documentation, organization, communication, and daily operational tasks.
Google Workspace
Used for collaboration, documentation, and information management.
Ready to Grow Your Business?
Tell me what you're working on, and let's discuss how I can help you improve your customer experience, CRM, and day-to-day operations.
Helping businesses build stronger client relationships, streamline systems, and keep their operations moving.
Our Services
Customer Success
CRM & Automation
Digital Operations
Process Improvement
Client Experience
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