Ramkey Rey Jary Jomoc
Customer Success · Funnel & CRM
Hi, I'm Ram. I keep customers
happy and funnels
converting.
A Customer Success & funnel operations specialist with 3+ years turning client accounts, marketing campaigns, and lead-gen systems into smooth, high-retention experiences.
Available now
Seeking: Customer Success Manager, CS Specialist, or Funnel & CRM roles — remote.
3+ yrs
In client success & funnel ops
3 industries
Media, digital agency & healthcare
3 CRMs
HubSpot · Salesforce · Zendesk
About
A calm, reliable partner for your clients & your growth.
I sit at the intersection of customer success and funnel operations — the person who makes sure clients feel looked after while the systems behind the scenes actually work.
Across media, digital agencies, and healthcare, I've managed accounts, administered CRMs, built and optimized funnels, and coordinated cross-functional teams. I'm skilled at optimizing customer journeys, supporting marketing initiatives, and driving satisfaction through process improvement and steady, human communication.
I keep clients
Proactive communication and steady follow-through that turn one-off customers into long-term, high-retention relationships.
I fix the funnel
From landing page to lead capture to conversion tracking — I find where prospects drop off and tighten the path through.
I run the systems
CRM hygiene, automation, and clean KPI reporting so your team spends less time on admin and more time on customers.
WHAT I DO
Four things I do well.
From the first hello to the KPI report — the full arc of keeping a client and a funnel healthy.
01
Customer Success & Relationships
Managing client accounts, building trust through proactive communication, and optimizing the customer journey so people stay — and stay happy.
02
Funnels & Conversion
Building funnels and landing pages, generating leads, and running conversion optimization so more of the right people make it through.
03
CRM & Automation
Administering HubSpot, Salesforce, and Zendesk, plus marketing automation and email campaigns that keep the pipeline moving without the manual grind.
04
Tracking & Reporting
Google Tag Manager, conversion tracking & attribution, and KPI monitoring — so decisions rest on real numbers, not guesses.
CORE SKILLS
Everything I bring to the table.
✓Customer Success & client relationship management
✓Funnel building & conversion optimization
✓Conversion tracking & attribution
✓Marketing automation & email campaigns
✓KPI monitoring & reporting
✓CRM administration — HubSpot, Salesforce, Zendesk
✓Google Tag Manager (GTM)
✓Lead generation & landing page development
✓Customer journey optimization
✓Cross-functional collaboration & project coordination
EXPERIENCE
Where I've been.
Dec 2024 — Mar 2026
Client Success Manager
iHeartMedia Productions
Owned multiple client accounts end-to-end, coordinating cross-functional teams to deliver services on time and keep every account on track.
Built durable client relationships through proactive, personal communication and dependable ongoing support.
Dec 2023 — Nov 2024
Client Success & Digital Operations Specialist
CGI Digital
Partnered with clients on digital marketing, website, and funnel requests to keep campaigns launching smoothly and on brief.
Coordinated with internal teams to optimize client-facing assets and protect a consistently positive customer experience.
Kept CRM records clean and communications timely, driving stronger retention and client satisfaction.
Jul 2020 — Nov 2023
Executive Assistant / Client Support
The Woodlands Clinic · Healthcare
Guided prospective patients through inquiry and booking, streamlining scheduling and improving conversion from enquiry to appointment.
Managed patient communications, follow-ups, and recordkeeping in CRM and administrative systems with a high bar for accuracy.
TOOLS & PLATFORM
EDUCATION
B.S. in Nursing
Capitol University · 2020
Philippines
Let's build something that grows.
Looking for someone to keep your customer close and your funnels tight? I'd love to hear what you're working on
Based in - Philippines
© 2026 Ram Key Rey Jary Jomoc
Growth with Ram
